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Retail Sales and Service Associates

The Client

One of the nation’s largest pharmacy chains with over 7,000 locations

The Challenge

This company wanted to enable recruiters with candidate date to improve quality of hire as measured by sales and customer service excellence.

The Results

Individuals who scored well on the assessment:

Were rated 19% higher in customer service abilities

Executed 22% more sales

The Virtual Job Tryout improved quality of hire by differentiating candidates' potential for high performance.

Candidate reactions

"This is one of the best pre-interview submissions I have had. It is so much better knowing what the job entails by listening to scenarios on the job. Your program gives a very good description of what a person can expect."

"The Virtual Job Tryout was well-organized, and extremely fair. The hypothetical situations that were presented in each question were very similar to the ones experienced by [company] employees on a daily basis!"

"Awesome experience. I learned a lot about [the company] and a lot about myself as well."