The online Teller Virtual Job Tryout gave me a better understanding of what is going to be done on a daily basis and was a good way to get a direct view of what is expected.
Virtual Job Tryout® Employee Selection Case Study: KeyBank Customer Service Agents.
Reducing New Hire Turnover in Pre-Employment Testing.
KeyBank commissioned the development and validation of a Virtual Job Tryout to deliver a unique brand message, reduce 90 day new hire turnover rates, and improve the accuracy of hiring call center agents capable of delivering a superior customer experience.
They were recognized by the Electronic Recruiters Exchange (ERE.net) for the Most Strategic Use of Technology in their annual Recruiting Excellence Awards. What distinguished KeyBank from other submissions was their documentation of the financial impact from implementing pre-employment testing for staffing process improvement.
(+) Read about KeyBank's Success with the "Virtual Job Tryout" (PDF).
