Virtual Job Tryout Pre-Employment Test Case Study: Mega-Regional Bank Tellers.
Mastering Job Skills and Delivering Exceptional Customer Service Experiences.
A mega-regional bank commissioned the development and validation of the highly customizable Virtual Job Tryout® to improve hiring tellers capable of delivering exceptional customer experiences, managing cash draw accuracy and mastering banking technical and product knowledge.
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It was very helpful in getting a clearer picture of the "many hats" that I would be wearing as an agent.