Our Scientific Process for Measuring Performance

Measurable Results

Every consultative solution we provide is intended to produce a return on investment. In an environment where people are considered an organization's greatest asset, a measurement system to reflect that belief and make it tangible is vital.

No matter how you measure results, Shaker Consulting Group can deliver. Here are some examples:

Sales Results

• Screened out candidates with a low probability of success, thereby avoiding over $10 million in potential lost annual sales revenue.
• Avoided hiring 45 poor-fit applicants, leading to a savings of $3.2 million in the first year.
• Created a shift in median sales volume from $68k to $140k. Increased the average total number of sales from 69 to 173.

Condensing the Learning Curve

• Decreased average time required to achieve objectives for productivity and accuracy from four weeks to two weeks.
• Increased training success rate from 82% to 98%, thereby avoiding over $1 million in annual termination costs.

Turnover

• 50% decrease in performance turnovers.
• 33% reduction in involuntary turnovers.

Efficiency and Effectiveness

• 20% increase in data fields entered (CSR position).
• 9% decrease in hold time (CSR position).
• 6% increase in quality scores (CSR position).
• 18% increase in those formally recognized for outstanding performance.
• 60% decrease in number of formal performance warnings.