One of the nation’s largest bank-based financial services companies
This mega-regional bank wanted to improve the accuracy of hiring call center agents capable of delivering a superior customer experience, promote a unique brand message, and reduce 90-day new-hire turnover rates.
Individuals who performed well on the assessment had:
19% higher reliability ratings
36% higher top-performer ratings
74% greater performance on referral goals
16% faster after call work performance
Candidates who performed well on the Virtual Job Tryout achieved higher rates of work quality, sales drive, client service, generating referrals, and after call work time.
"Ninety-day new hire turnover rates have dropped 30% in the first six months of using the Virtual Job Tryout."