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How to hire the best contact center agents

Shaker's Tim Kennedy, director of sales for North America, had an opportunity at the recent ICMI Contact Center Expo and Conference to explain three ways the Virtual Job Tryout is the key to creating a top-notch contact center staff.


Check out this interview with CustomerThink's Jim Remback to find out how Shaker's focus on scientific rigor and a highly satisfying candidate experience can make finding skilled contact center staff more effective and efficient.